---
title: "How to Install osTicket on Ubuntu Latest - CloudBlast"
description: "How to Install osTicket on Ubuntu Latest"
url: "https://cloudblast.io/ru/article/How-to-Install-osTicket-on-Ubuntu-Latest"
language: "ru-RU"
---

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# How to Install osTicket on Ubuntu Latest

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2024-10-10

### How to Install osTicket on Ubuntu Latest

tutorials

**Introduction**

osTicket is a widely-used open-source ticketing system that helps businesses manage customer support requests efficiently. This guide will walk you through the installation process of osTicket on the latest version of Ubuntu.

**Prerequisites**

Before starting, ensure your server meets the following requirements:

-   Apache, LiteSpeed, or IIS web server with URL Rewrite module enabled.
-   PHP version 8.1 to 8.2 (8.2 recommended).
-   MySQL version 5.0 or higher.

**Step 1: Update Your System**

Begin by updating your package list and upgrading all system packages to their latest versions. Open your terminal and execute these commands:

> sudo apt update

> sudo apt upgrade -y

**Step 2: Install Apache and PHP**

Install Apache and the required PHP modules:

> sudo apt install apache2

> sudo apt install php8.2 libapache2-mod-php8.2 php8.2-mysql php8.2-xml php8.2-mbstring php8.2-intl php8.2-imap php8.2-gd php8.2-curl php8.2-zip

**Step 3: Install MySQL**

Install MySQL server and secure the installation:

> sudo apt install mysql-server

> sudo mysql\_secure\_installation

Follow the prompts to secure your MySQL installation.

**Step 4: Download and Configure osTicket**

Download the latest version of osTicket from the official website or use wget to download directly:

> cd /var/www/html

> wget https://github.com/osTicket/osTicket/releases/download/v1.17.1/osTicket-v1.17.1.zip

Extract the downloaded file:

> sudo apt install unzip

> unzip osTicket-v1.17.1.zip

Move the extracted files to a new directory:

> mv upload osticket

**Step 5: Set Permissions**

Set the correct permissions for the osTicket directory:

> sudo chown -R www-data:www-data /var/www/html/osticket

> sudo chmod -R 755 /var/www/html/osticket

**Step 6: Configure Apache**

Create a new Apache configuration file for osTicket:

> sudo nano /etc/apache2/sites-available/osticket.conf

Add the following configuration:

> ServerAdmin admin@example.com DocumentRoot /var/www/html/osticket ServerName your\_domain.com ServerAlias www.your\_domain.com Options Indexes FollowSymLinks AllowOverride All Require all granted ErrorLog ${APACHE\_LOG\_DIR}/error.log CustomLog ${APACHE\_LOG\_DIR}/access.log combined

Enable the new configuration and rewrite module, then restart Apache:

> sudo a2ensite osticket.conf

> sudo a2enmod rewrite

> sudo systemctl restart apache2

**Step 7: Set Up the Database**

Log in to your MySQL shell and create a database for osTicket:

> mysql -u root -p

Enter the following commands in the MySQL shell:

> CREATE DATABASE osticket;

> CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'yourpassword';

> GRANT ALL PRIVILEGES ON osticket.\* TO 'osticketuser'@'localhost';

> FLUSH PRIVILEGES;

> EXIT;

**Step 8: Complete the Installation**

Open your web browser and navigate to your server’s domain (e.g., http://your\_domain.com). Follow the on-screen instructions to complete the osTicket installation, entering your database details when prompted.

**Conclusion**

You have successfully installed osTicket on the latest version of Ubuntu. You can now use osTicket to manage your customer support tickets effectively.

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